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Available once you register your Autodesk product, Up & Ready Support helps you configure your software and ensure that it is working properly. No subscription needed. Up and Ready Support Includes:
Support and troubleshooting to help you configure your software and ensure that it is working properly. Phone assistance if needed.
Online knowledge base, including tutorials, training videos, and Autodesk technical solutions available in multiple languages.
Research and resolve your questions with a community of experienced LT users who share their solutions and knowledge online. Available to all LT users, with or without subscription. No waiting. 24x7 access.
Basic Support helps you get comprehensive solutions to all your technical issues. As a subscriber, your unique Autodesk forum sign-on flags you for 24-hour priority response from support agents. You also receive one-to-one online support. Basic Support Includes all the features of Up & Ready Support, PLUS:
Click a button to immediately escalate forum questions from Autodesk.
Regularly updated training webcasts of the most commonly encountered problems.
Work directly with an Autodesk support agent and log cases from Subscription Center or your Autodesk account.
With Advanced Support, you get priority one-to-one global phone support from senior Autodesk support agents, 24 hours a day, 5 days a week. Available with subscription, Advanced Support gives you expedited answers to all your technical issues. Advanced Support includes all the features of Basic Support, PLUS:
Unlimited priority phone support in English 24 hours a day, 5 days a week.
Phone support in several local languages during local business hours.
One named direct contact per ten user licenses (minimum of two contacts).
When you need some hands on assistance, allow us to a troubleshoot securely with remote desktop.
Contact Autodesk Developer Support for technical issues regarding Application Programming Interface.
Autodesk, the Autodesk logo and AutoCAD LT are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. 2017 Autodesk, Inc. All rights reserved.